“I wish to convey our thanks for all the help you gave us with the funeral arrangements for our mother who sadly passed away. I have never met such two caring people who are so deeply dedicated in the profession they have chosen. I wish my mum had the chance to meet you both as I know she would have liked to organize her own arrangements to save her family the heart ache of deciding what she would have wanted but I know we all did her proud with the celebration of her life, with the help of yourselves. There are no more words that can express what is in my heart only to say it was a pleasure in meeting you and thank you for the care you shown to us and my mum before she was laid to rest. I know you put your heart and soul in to what you do.”